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Date: 26/04/2024

OFFICE OF THE COMMISSIONER OF CUSTOMS (NHAVA SHEVA-III)
JAWAHARLAL NEHRU CUSTOM HOUSE, NHAVA SHEVA
 Authorized Economic Operator (AEO) Programme Appointment of Client Relationship Manager (CRM) within the jurisdiction of Chief  Commissioner of Customs, Mumbai-II
F. No. – S/26-Misc-61/2022-23 AEO CELL/JNCH
PUBLIC NOTICE No. 39/2024
Attention of  all  Custom  House  Agents,  Exporters,  Importers, Custodians, Warehouse operators, Freight Forwarders and other stake holders in International Supply Chain is invited to the Board Circular No. 33/2016 Customs, dated 22-7-2016 (available at: https://taxinfor mation.cbic.gov.in/view-pdf/1000489/ENG/Circulars) and Circular No. 03/2018 Customs, dated 17.01.2018 (available at: 

https://taxinformation.cbic.gov.in/view-pdf /1000403/ENG/Circulars) Customs dated 17.01.2018 on Authorized Economic Operator programme.

2. In Pursuance  of para 1.5.2- (xiv) of the circular 33/2016 dated 22.07.2016,  and  para 5.3.6  of circular 03/2018  dated 17.01.2018, the following officer is appointed as Client Relationship Manager (CRM) within the jurisdiction of Chief Commissioner of Customs, Mumbai- II.
 
Sr. No Name & Designation of the Officer (Shri) Offices Address/Telephone
Appointed as
Jurisdiction
1. Shri Chander G. Panchi, Asst. Commissioner of Customs, AEO Cell, Zone-II
A-301, 3rd Flr., JNCH, Nhava Sheva
Mobile
9969798145
 
Client Relationship Manager (CRM) for AEO entities
 Mumbai-II

3. The CRM will be responsible for

i) Clarifying/resolving query, if any of AEO applicant while filing the AEO application in the office of CC Customs, Zone-II. In case of unavailability or doubt, the CRM can direct the applicant to the AEO Cell of JNCH for guiding the applicant.

ii) CRM shall be single point of ineraction with AEO clients. CRM should act as a voice of AEO within Customs in relation to legitimate concern and issues of AEO. CRM should assist in getting procedural and operational issues resolved by coordinating with different sections within Customs as well as other stakeholders.
iii) Keeping record of Customs related error reported voluntarily by the AEO status holder and forwarding the same to AEO Cell on weekly basis.
4. This Public Notice supersedes all earlier Public Notices/orders on the subject matter.
5. This Public Notice should be considered as Standing Order for the purpose of officers and staff of JNCH.
 
Sd/-
Ashwini Kumar, Commissioner of Customs (NS-III) 

 



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