NEWS DETAILS

Date: 25/01/2023

Panama Canal Authority issues new Customer Code Form

The Panama Canal Authority has issued a new Customer Code Form, to be completed by the owner, operator or charterer of vessels visiting the waterway.
 
The customer code issuance, consolidation and deactivation procedures are published on the Canal website, informed a release. 
 
Customers must ensure that the customer code assigned is applied only on visits where they are the owner, operator, or charterer of the vessel. To ensure this, customers must have proper documentation, and available if the ACP requests it.
 
Audits may be conducted at any time to ensure the proper use of the customer codes. Customers or agents may be required to submit documents (i.e., proof of ownership, chartering contract, operation agreements, etc.) to prove that the customer code reported at the time of the vessel transit falls into one of the authorised categories.
 
Any change in the information provided in form or submitted by the owner of a customer code or an authorised agent, that may result in the alteration of the transit reservation system or the allocation of points in the customer ranking, must be immediately reported to the Panama Canal Authority.
 
Customer codes that are not used during a five-year period will be deactivated by the Shipping Customer Service Management Team, the release added.
 
Source: Exim News Service: Panama City, Jan. 24