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HMM tops in reliability in Aug.


Hyundai Merchant Marine (HMM) has announced that it has ranked the most reliable global carrier among 18 global carriers for its on-time performance.


According to SeaIntel’s Global Liner Performance Report, HMM ranked the most reliable carrier in August 2017 with a score of 85.4 per cent, with improvement of 1.3 per cent from last month. The report also showed that HMM’s on-time performance was 10.2 per cent higher than the global average of 75.2 per cent, thereby ranking it No. 1 out of 18 global carriers compared to the ranking of 4th last month. This result was calculated for East-West, India and South America services, it highlighted in a release.


Since last September, HMM has been continuously striving to rebuild customer trust and improve service quality. It has also focused on improving its schedule reliability as part of ongoing efforts to enhance customer satisfaction, the release added.


An HMM official said, "This dramatic improvement in schedule reliability is a rewarding result of our endless efforts to improve service quality… HMM will do its best to maintain top level of schedule reliability to reciprocate customer trust in us."


Source: Exim News Service - Seoul, Oct. 11


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